Customer Service Training Camp
Customers do business with organizations that provide excellent products and services at competitive prices—and that offer superior customer service. Organizations that pay "lip service" to superior service find themselves falling further and further behind in highly competitive markets. To improve your organization's brand and image, you have to tune up your employees—get them to believe in themselves, believe in your organization, and love your customers.
This camp is designed to train front-line employees who have constant contact with customers in the art of customer service. It builds employees' self-worth and self-esteem, and helps them to see themselves as they can be, not as they are. The better people feel about themselves, the better they'll perform and treat customers. Camp participants learn how to handle difficult situations and irate customers; they will create a common service/selling language, develop customer centric behaviors, build world-class attitudes and beliefs, and replicate best demonstrated practices (BDPs).
Our facilitators conduct an in-depth pre-camp BDP Assessment™ to determine how well your current processes align with the needs of your customers—to collaboratively establish learning objectives. When you train and develop employees, you provide the skills they need to care for your customers, and you send a message that you care enough about your employees to invest time and money to give them the skills they need to be successful. When people feel valued, they'll perform at higher levels.
Customer service is the only thing that will differentiate you from the competition. Investing in customer service training for your employees can be just as important as perfecting the quality of your business product or service. You can have the best product or service in the marketplace, but if you do not treat your customers well, they will not come back. Research clearly shows that companies with excellent service have a 24% higher profit margin than rivals who do not enjoy similar standing, and can achieve 71% more profit per employee. Provide superior customer service and revenue will soar.