Garcia Glover, Senior Advisor
Garcia has over twenty years of achievement in HR, sales, talent development, management, and leadership with a reputation for meeting the most challenging organizational goals and objectives. He is a focused, pragmatic, and results oriented professional recognized for "making seemingly impossible situations work." The discipline and work ethic he developed while a junior officer in the U.S. Army serves him well in the competitive business world.
During his selling days, Garcia was a top sales performer who generated millions of dollars for Fortune 500 companies and small businesses by developing strategies that won customers from the competition. He prides himself on his reputation as a problem solver, for driving sales numbers, and his demonstrated ability to effectively impact profit performance. He has sold a wide-range of products and services such as imaging equipment, insurance, advertising, telecommunications, and various business services.
Garcia is a professional and charismatic leader through and through; he has excelled as an Executive, Administrative Manager, Sales Manager, Key Account Executive, Territory Manager, and Coach. Throughout his immense career he has conscientiously practiced the "Each One, Teach One" philosophy, and acknowledges this is what brought him to BDP Consultants. Moreover, he is a recognized thought leader and trainer who has facilitated riveting seminars and mentored hundreds of people who have followed in his footsteps as top performers.
He credits his profound understanding of the intricate workings of the ever changing business landscape for his past and future success. Garcia received a Master of Business Administration (MBA) degree from Indiana Wesleyan University and holds a Bachelor of Science degree in Business Administration from Jackson State University.
Katrina Solanski, Senior Advisor
Katrina is a professional who has survived stiff competition to arrive at positions of increased responsibility and trust in the business world. She is a practitioner who is competent and knowledgeable in a wide area of customer activities with a specific expertise in helping organizations transform and improve the delivery of customer service.
She has over twenty-five years of experience in training and developing cohesive teams, and producing results. She is perceptive when identifying areas in need of improvement—with the vision to develop and implement practical action plans that enhance internal and external customer service. During her career she has worked in varied industries and has held the titles of Director of Client Services, Customer Service Manager, Call Center Manager, and Customer Service Representative.
Most of Katrina's success is testament to her innate ability to compile and manage high level requirements from all stakeholders and serve as the stakeholder advocate. Even though a good portion of her career was served in the customer service arena, she is equally adept at directing the resolution of complex business problems and communicating solutions and opportunities across functions.
Her favorite saying, "The customer is not always right, but they're in charge" has guided her vast career. She knows that an organization's growth and success hinges on its ability to provide superior customer service. And her greatest satisfaction comes when client organizations are successful. Katrina readily acknowledges that BDP Consultants has given her an opportunity to impart the knowledge and insight she's gained over the years to many more organizations nationwide.
Len Strumfeld, Senior Advisor
With over fifteen years in the banking and financial services industry, primarily in learning and development, Len has dedicated his career to adult learning. His greatest strength is his ability to design learning and development plans that are aligned with an organization's strategic goals. Len has been passionately involved in all phases of instructional design. Most notably, he has worked to analyze, design, and develop face-to-face organizational instruction that effectively and efficiently addressed workforce performance improvement.
He is a firm believer in less is best. "Why say something in one hundred words, when fifty will do?" It's been his experience that adult learners learn best, and retain more, when they participate face-to-face in the learning experience, and information is presented in a clear and concise manner. Len understands it's ultimately about the effective transfer of learning. That's why he has brought this adult learning approach to BDP Consultants.
His task at BDP Consultants is to help facilitators develop one-of-kind learning and development opportunities for clients—and to define the assessments that measure the effectiveness of training camps, transfer of learning, and post-training reinforcement.